Privacy Policy - How We Protect Your Information

Our commitment to your privacy

At claruseonix, we take your privacy seriously. This Privacy Policy explains how we collect, use, protect, and share your personal information when you use our financial planning consultation services. We believe transparency is essential for building trust, especially when discussing your financial matters.

We are committed to handling your personal information in accordance with Australian Privacy Principles under the Privacy Act 1988 and other applicable privacy laws. This policy applies to all interactions with our website, consultation services, and communications.

Information We Collect

We collect information that helps us provide personalized financial planning consultations and improve our services. The information we gather includes:

• Contact details including name, email address, phone number, and mailing address
• Financial information you choose to share during consultations for planning purposes
• Communication records including emails, phone calls, and consultation notes
• Website usage data such as pages visited, time spent, and interaction patterns

How We Use Your Information

Your personal information helps us deliver better financial planning services. We use your information to:

• Provide personalized financial planning consultations and follow-up support
• Communicate with you about appointments, service updates, and relevant financial information
• Improve our services based on feedback and usage patterns
• Comply with legal and regulatory requirements applicable to financial services

Legal Basis for Processing

We process your personal information based on several legal grounds:

How We Share Your Information

We respect your privacy and only share information when necessary:

• With trusted service providers who help us deliver our consultation services, under strict confidentiality agreements
• When required by law or to comply with legal proceedings and regulatory requirements
• With your explicit consent for specific purposes, such as referrals to other professional services

Protecting Your Information

We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security practices include encrypted data storage, secure communication channels, regular security assessments, and staff training on privacy protection. While we strive to protect your information, no method of transmission over the internet is completely secure, and we encourage you to take precautions when sharing sensitive information online.

Your Privacy Rights

You have several rights regarding your personal information:

• Access your personal information and understand how we use it
• Correct or update inaccurate or incomplete personal information
• Request deletion of your personal information, subject to legal and business requirements
• Withdraw consent for marketing communications at any time
• Lodge a complaint with the Australian Privacy Commissioner if you have concerns

Cookies and Website Analytics

We use cookies and similar technologies to improve your website experience and analyze usage patterns. These tools help us understand which content is most helpful and how we can better serve our visitors.

For detailed information about our cookie practices, please review our Cookie Policy. Cookie Policy

How Long We Keep Your Information

We retain your personal information only as long as necessary to provide our services and comply with legal obligations. Consultation records are typically retained for seven years in accordance with financial services regulations. Marketing preferences and website analytics data are kept for shorter periods and can be deleted upon request. When information is no longer needed, we securely delete or anonymize it.

Privacy Protection for Minors

Our financial planning services are designed for adults, and we do not knowingly collect personal information from individuals under 18 years of age. If we become aware that we have inadvertently collected information from a minor, we will take steps to delete it promptly. Parents or guardians who believe we have collected information from their child should contact us immediately.

Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements. When we make significant changes, we will notify you through email or a prominent notice on our website. We encourage you to review this policy regularly to stay informed about how we protect your privacy. The date of the most recent update is shown at the bottom of this page.

Contact Us About Privacy

If you have questions about this Privacy Policy, want to exercise your privacy rights, or have concerns about how we handle your information, please reach out to us: